Job Description

Job Description:

Holaday-Parks, Inc. is seeking an experienced Regional Service Manager to join our Building Automation Group in the Eastern WA/Tri-Cities area. The Regional Service Manger reports to the Regional Operations Manager and is responsible for management of the BAS service team, service contracts, and projects for our customer base; primarily in mission-critical vertical markets. They represent our organization to our customers, other contractors, fellow employees, and our community in a professional manner. They are effective leaders and communicators, who resolve disputes and negotiate mutually beneficial solutions, and exhibit ownership of their projects and a passion for the success of their team.

Essential Functions:

• Act as the primary point of contact for BMS service for our Data Center and other large regional accounts in the Eastern Washington and Northeast Oregon areas.
• Meet with our primary customer contacts weekly (or more often as required) to provide updates and receive feedback on service contract tickets, projects, warranty items and to pursue additional service opportunities.
• Manage multiple concurrent large service and maintenance contracts and projects.
• Track service contract and service project financials, submit monthly invoices.
• Schedule and coordinate Quarterly, Semi-Annual, Annual Preventative Maintenance services for our customers, tracking completion and ensuring compliance with contract requirements.
• Respond to Customer Service Requests in a timely manner, schedule and track progress and completion of service requests and tickets, provide timely updates to our customers.
• Coordinate and schedule Service Specialists and Technicians to ensure work schedules and quality expectations are met for multiple concurrent projects and service contract work.
• Ensure detailed, accurate, and timely submission of Work Orders (WO), Method of Procedure (MOP) work plans, and follow customer’s Modeled Change Management (MCM) procedures to ensure work is performed safely and to minimize risk to customer operations in live Data Center and other Critical
• Process environments.
• Manage the entire regional Service Team (6+ Service Specialists and Technicians), meeting with team members frequently to discuss career development, performance, and morale, promoting an environment of empowerment and employee satisfaction.
• Frequently report service department status updates and manpower requirements to the Regional
• Operations Manager and proactively managing staffing levels to meet customer needs and project backlog.
• Collaborate with other regional teams (Deployment, Engineering, and Critical Projects) for manpower and resource sharing.
• Coordinate and communicate directly with the customer and other contractors in a professional manner.
• Onsite work to be performed in a high-security environment, following customer security policies and procedures.
• Provide exceptional customer service to internal and external customers.

Qualifications and Education:

• Four-year degree (ME / EE preferred) or Two-year degree / apprenticeship plus equivalent work experience or (5+ years) automation / controls field experience required.
• Tridium Niagara N4 Certification and Distech ECLYPSE experience strongly preferred, Siemens or Schneider experience a plus.
• Strong understanding of mechanical and electrical systems, excellent troubleshooting and analytical skills.
• Working knowledge of MS Outlook, Word, Excel required. MS project, or other PM software a plus.
• Excellent written and verbal communication skills are a must.
• Successful candidate will be self-motivated, able to complete tasks with minimal supervision.
• Strong organizational skills and attention to detail are necessary.
• Local travel required to Eastern Oregon and Eastern Washington areas, with occasional overnight travel.
• All offers of employment are contingent on a negative drug test, a satisfactory Washington State motor vehicle record and a satisfactory background check.

What We Offer:

• Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.

Salary Range:

• $100,000-$130,000+ DOE

If interested in applying, please submit your cover letter and resume to [email protected]

Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.

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