Call Center Representative Job at Lap of Love, Saint Louis, MO

VXZQNFFsSGtOOHBqYXBKU0lTQkRvYVc2N3c9PQ==
  • Lap of Love
  • Saint Louis, MO

Job Description

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/ remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service

Job Tags

Remote work,

Similar Jobs

Confidential

Real Estate Paralegal/Legal Assistant/ Remote Opportunity Job at Confidential

 ...Candidate must be highly organized, efficient, detail oriented and be able to work under pressure and independently. Strong communication skills a must. 90% remote after training. Salary and benefits based on experience.PDN-9f552622-0e52-4b22-b86c-ef53a5a65c56

Daltile

Warehouse Supervisor Job at Daltile

 ...Job Description Job Objective: The Supervisor Distribution is an entry-level leader who is responsible for supervising, coordinating...  .... Supervise the movement of finished goods through the warehouse from receiving through shipping and returns. Select, hire,... 

Acre

Sustainability Specialist Job at Acre

Overview The Sustainability Specialist is responsible for leading various projects, researching...  ...database is a plusDesire to assume increasing levels of leadership responsibilityAbility to...  ...Resources/ Environmental Engineering Entry-Level or Internships - WEFTECMajor Case... 

Southern Glazer's Wine & Spirits

Merchandiser - Part Time (San Ramon) Job at Southern Glazer's Wine & Spirits

 ...product levels for assigned retail customers. Primary Responsibilities ~ Perform stocking duties whichincludereplenishing merchandise, refilling displays, and overall product recovery Assist in stock rotations, shelf resets, and backroom Perform otherjob... 

New Dawn ABA MO

Registered Behavior Technician (RBT) Job at New Dawn ABA MO

 ...Now Hiring: Registered Behavior Technician (RBT) Location: Missouri | Part-Time Openings Available At ABA New Dawn MO , we are committed to helping children thrive through the power of evidence-based Applied Behavior Analysis (ABA). Were seeking passionate and...