CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES Job at Micro Center, Hilliard, OH

WGYvNFFGM2hPOHRpWTVaYUx5TkNvS289
  • Micro Center
  • Hilliard, OH

Job Description

MICRO CENTER is the nation’s leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary.

We are seeking energetic Customer Service Contact Center Representatives with a passion for customer service and growing their skills. We have both full-time and part-time availability between the hours of 9am and midnight at our Corporate Office Contact Center. We also have openings for bi-lingual Spanish-speaking representatives. Join our high-spirited team with contests, parties, and more! Plus, get top tier training to enhance your skills and grow your career. Our Contact Center associates are responsible for providing excellent technical support and customer service to the customers of our nationwide retail chain.

MAJOR RESPONSIBILITIES 

  • Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
  • Maintain a general understanding of current consumer electronic devices and technology.
  • Identify customers’ needs, clarify information, qualify issues, and offer solutions.
  • Personalize support to improve customer satisfaction. 
  • Accurately document all customer contacts and enter them into the appropriate database.
  • Develop and maintain effective working relationships to ensure teamwork.
  • Meet personal/team goals.

EDUCATION & EXPERIENCE:

  • High School diploma with one year related experience in a customer service or related role preferred.
  • Skilled at listening and problem-solving.
  • Strong verbal and written communication
  • Bi-lingual Spanish-speaking candidates are encouraged to apply.
  • Proficient typing skills are needed.
  • Able to multitask while setting priorities.
  • Adjust and adapt to unique customer types.
  • Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! 

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available.  Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! 

  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • Benefit Coverage for Regular Full-Time Associates 
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

 

 

 

 

 

 

 

#appcast

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Full time, Part time, Casual work, Night shift,

Similar Jobs

PROPAK LOGISTICS LLC

Accounting Clerk Job at PROPAK LOGISTICS LLC

 ...Job Description Job Description Position Title: Accounting Clerk | Reports to: Senior Accounting Manager Employment Status:...  ...cash applications of customer receipts. Maintain accounts receivable records to ensure aging is up to date, credit and collections... 

Alliance Medical Center Inc.

Chief Medical Officer Job at Alliance Medical Center Inc.

Description: Alliance is seeking our next CMO - this is an exciting opportunity to work with an organization that is respected and well loved by the Community we serve! We need a leader willing to work onsite. We are considering part-time or full-time employment options...

LifeStance Health

Clinical Psychologist (PsyD & PhD) - Hybrid - San Diego, CA Job at LifeStance Health

 ...fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team! We are actively looking to hire talented Psychologists in the Temecula area, who are passionate about patient care and committed to clinical excellence.... 

Kelly Science, Engineering, Technology & Telecom

Food Manufacturing Quality Assurance Manager Job at Kelly Science, Engineering, Technology & Telecom

 ...Kelly Science & Clinical has an Exciting Opportunity for a Food Manufacturing Quality Assurance Manager for our growing client near St. Louis, MO Full-time Direct-hire Were looking for an experienced, forward-thinking Quality Assurance Manager to lead the charge... 

Petco

Store General Manager - Greater Union Gap, WA Area (El Cajon) Job at Petco

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit...