Job Description

Company Description

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.

We arelooking to hire aproactive Entry-LevelHelp DeskAssociate to joinourteam! This is ideal for candidatesfinishing an undergraduate degree or recent undergraduates looking to gain experience.

Title: Entry-Level Help DeskAssociate

Location: 75% remote 25% Pleasanton California

Employment Type: Part-time/ Independent Contractorto start with the potential to befull time.

PrimaryResponsibilities

Serve as the first point of contact for customers seeking technicalassistancevia phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and log all support interactions in the ticketing system.
Assistin setting up andmaintainingworkstations, laptops, and other equipment.
Stay updated on company systems,policiesand procedures.

Position Requirements

Bachelors degree in computer science, IT, or related fieldis desired but notrequired
Strongknowledge of ITsecurity principlesand best practices
Excellent verbal and written communication skills
Excellentproblem-solvingskills and attention to detail
Ability to troubleshoot common technical problems.
Self-learner and ability to work in an agile and cross-functionalenvironment
Strong interpersonal skills with the ability topositivelyworkwithothers.
Eagerness to learn and adapt tonew technologies

How to Apply:

*Upload updated Resume

* Fill out our Screening Questionnaire Form through the link below:

PLEASE NOTE : Failure to complete the screening questionnaire will not be considered.

Job Tags

Part time, Remote work,

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Entry Level Help Desk Associate (Pleasanton) Job at Kano Consultants Inc., Pleasanton, CA

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