Job Description

MTS Providing quality transportation services, delivered on time, every time. We are an asset-based carrier with headquarters located in Byron Center, Michigan. Due to a recent change, we are looking to add a user-focused and technically skilled IT Support Specialist to our team. What will you do: You will serve as a front-line technical support resource within our organization, handling helpdesk requests, desktop support, and assisting with basic network-related tasks under the direction of the Network Engineer. Where you will work: This mid-level position is based on-site and provides support to users across multiple office and warehouse locations throughout the Midwest. Limited travel may be requested from time-to-time for onsite deployment or issue resolution. What you will bring to our team: 24 years of IT support experience in a helpdesk or desktop support role. Ability to participate in a scheduled on-call rotation for after-hours and weekend emergency support. Solid understanding of Windows 10/11, Microsoft 365, Active Directory, and remote support tools (e.g., TeamViewer, ScreenConnect). Basic networking knowledge (TCP/IP, DHCP, DNS, VLANs, switches, wireless troubleshooting). Strong communication and interpersonal skills; ability to support users at all levels. Self-starter with the ability to manage multiple priorities and work independently or within a team. Valid driver's license and ability to travel minimally if needed (e.g., for special deployments or hardware swaps). Certifications in CompTIA A+, Network+ or similar, preferred. Certification in Microsoft 365 or Azure Fundamentals, preferred. ITIL Foundation, preferred. What we provide: A small and collaborative team of IT professionals Medical, dental & vision benefits (1st of the month after 60-days of employment) 401k with 25% company match (1st of the month after 6-months of employment) PTO and Holiday Pay Job Description: SUMMARY The IT Support Specialist is the front-line technical support resource for the organization, providing technical support and assistance to resolve problems with the organization's computer networks and systems. The position supports multiple office and warehouse locations throughout the US and Canada. ESSENTIAL DUTIES AND RESPONSIBILITIES End-User & Helpdesk Support Serve as the first point of contact for technical issues from office and warehouse users. Provide Tier I/II support via phone, remote tools, and ticketing system. Resolve issues related to desktops, laptops, Microsoft 365, printers, and mobile devices. Log, track, and document all incidents and resolutions accurately. Network Administration Support Assist the Network Engineer with basic network troubleshooting (e.g., switch port checks, VLAN updates, wireless access point visibility). Escalate complex network or infrastructure issues as appropriate. Help maintain IT documentation and network diagrams as needed. General IT Operations Collaborate with a small IT team to provide reliable technological support across the organization. Participate in a scheduled on-call rotation for after-hours and weekend emergency support. Provide guidance and basic training to end users on IT tools and systems. Perform other duties as required to support IT operations and team objectives. ORGANIZATIONAL RELATIONSHIPS Reports directly to the IT Director. Assists and works in conjunction with IT Administration and staff to help facilitate the proper function, utilization, availability, and security of IT systems and operations. QUALIFICATIONS 24 years of IT support experience in a helpdesk or desktop support role. Solid understanding of Windows 10/11, Microsoft 365, Active Directory, and remote support tools (e.g., TeamViewer, ScreenConnect). Basic networking knowledge (TCP/IP, DHCP, DNS, VLANs, switches, wireless troubleshooting). Strong communication and interpersonal skills; ability to support users at all levels. Self-starter with the ability to manage multiple priorities and work independently or within a team. Valid driver's license and ability to travel minimally if needed (e.g., for special deployments or hardware swaps). Preferred (Not Required) Skills & Certifications: Experience with PC imaging and deployment tools (e.g., MDT, Clonezilla). Familiarity with mobile device management (MDM) platforms; Samsung Knox. Exposure to inventory or asset tracking systems. CompTIA A+, Network+, or similar. Microsoft 365 or Azure Fundamentals. ITIL Foundation. PHYSICAL DEMANDS Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of phones and email for communication is essential. Hearing and vision correctable to within normal ranges is essential for conversations, receiving ordinary information, and preparing or inspecting documents. The ability to remain in a stationary position around 70% of the time, as well as the ability to move around the office occasionally (accessing files/storage, office equipment, computers, and other office productivity devices, attending meetings, etc.), is required. Using a computer while sitting for extended periods is common. Must be able to position self to maintain equipment, including under tables and desks. Regular lifting of up to 20 lbs. (e.g., carrying laptops, desktops, peripherals) is necessary. Occasional heavy lifting of 50 lbs. or more may be required. Good manual dexterity is required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners) and LAN tools (e.g., network testers, wire strippers, crimpers). WORK ENVIRONMENT The job is performed indoors in a traditional office setting. Extended periods of sitting while using a computer or other devices are common. Limited overnight travel may be required for onsite deployment or issue resolution.

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