Job Description

• Service Delivery Manager
• Location: Chicago IL
• More than 10 years in IT infrastructure of which 2 plus years directly working with customers and should have worked 2/3 years with current organization.
• Bachelor's degree or equivalent certifications.
• Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk, Cloud Operations
• Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
• Experience of managing SLA driven engagements
• Strong Service Management expertise
• Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
• Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation, and communication skills - demonstrated in a work environment.
• Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
• As manager, provides directions to staff members in meeting established schedules or resolving operational problems.
• Independently apply advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
• Selects appropriately which applicable standards, methods, tools, and applications to use.
• Demonstrates an analytical and systematic approach to problem solving.
• Communicates fluently orally and in writing and can present complex technical information.
• Can absorb rapidly new technical information and apply it effectively.
• Maintains awareness of developing technologies and their application.
• Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx

Job Tags

Work experience placement, Work at office,

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