Job Description

About Lug

Lug is a lifestyle brand specializing in colorful, functional bags and accessories designed to make everyday life more organized and joyful. Our design-forward team thrives on collaboration, creativity, and connecting with our passionate community across web, social, and live-selling platforms.

The Role

The Systems and Operations Director will oversee day-to-day fulfillment, systems integration, supply chain optimization, and warehouse operations for our business. This role is ideal for a solutions-oriented leader with experience in omni-channel retail, warehousing, inventory systems, and cross-functional coordination.

Key Responsibilities

Operations & Fulfillment

• Oversee all warehouse operations, inventory control, and fulfillment workflows
• Manage high-level vendor relationships, including 3PL, and approve related invoices (e.g., relabeling, storage, supply)
• Lead weekly communications with 3PL to maintain alignment on workflows, performance metrics, and project timelines
• Monitor warehouse KPIs (e.g., quality control, receiving product SLAs, order processing SLAs, RTVs, inventory audits)
• Supervise Orlando warehouse performance, providing clear goals and oversight for the Warehouse Manager

Project & Systems Management

• Lead planning and execution of operational projects (e.g., Amazon implementation, SellerCloud, Plytix, SKUVault)
• Ensure alignment between Marketing, Merchandising, Supply Chain and Ops teams on timelines and system readiness
• Own and continuously improve business system administration (e.g., Shopify, Celigo, Klaviyo, Zendesk)
• Partner with department heads to evaluate, implement, and scale system solutions and process improvements

Data & Reporting

• Oversee all data flows, integrations, and EDI connectivity to support organizational needs
• Ensure system wide data integrity and reporting accuracy across platforms
• Develop dashboards and KPIs to support decision-making and business visibility
• Support financial reporting, budgeting, and expense tracking in collaboration with leadership

Technology & IT Support

• Manage procurement, deployment, and maintenance of all technology tools and infrastructure
• Maintain asset records, contracts, licensing, and user access controls
• Provide technical support and escalate issues as needed to ensure minimal downtime
• Oversee collaboration platforms and maintain internal documentation

Team Leadership

• Communicate KPIs and project status updates to leadership and cross-functional teams
• Provide coaching, training, and development opportunities for direct reports
• Lead recruitment, onboarding, and performance management of Operations and Systems department
• Maintain documentation of SOPs and workflows for consistency and knowledge transfer

Other Duties

• Participate in strategic planning and risk assessments
• Research and recommend new technologies to improve efficiency and reduce costs
• Execute special projects and support cross-departmental initiatives as assigned

Requirements

• 7+ years of experience in operations, logistics, or supply chain management (preferably in DTC or omni-channel retail)
• 3+ years of experience managing or implementing ERP/WMS/inventory systems (SellerCloud, SKUVault, or similar)
• Proven experience managing warehouse or fulfillment center operations
• Excellent organizational, leadership, and problem-solving skills
• Strong knowledge of inventory control, shipping logistics, and systems integrations
• Comfortable working in a fast-paced, hands-on environment
• Strong data analysis and reporting skills
• Experience scaling operational infrastructure for growth is a plus
• Familiarity with tools like Shopify, Excel/Google Sheets, and project management platforms

Job Tags

Similar Jobs