Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Delivery Executive

About your role:

We are seeking a dynamic and experienced Delivery Executive to join our Government Solutions team, supporting a State of Texas contract. This client-facing, senior manager role will provide delivery leadership within a matrix environment, ensuring successful execution of complex public sector initiatives. The Delivery Executive will collaborate with client stakeholders and internal teams to maintain service quality, manage delivery risks, and drive continuous improvement.

What you'll do:

• Provide senior-level delivery leadership for a large-scale State of Texas engagement, ensuring alignment with contractual commitments, SLAs, and client expectations.

• Lead governance activities including risk and issue management, dependency tracking, operational readiness reviews, and escalation handling.

• Collaborate with directors, workstream leads, and cross-functional teams to manage scope, schedule, budgets, and quality across multiple concurrent workstreams.

• Oversee vendor and subcontractor delivery, contract compliance, and performance management within a matrix environment.

• Drive continuous improvement initiatives, post-implementation reviews, and operational handover processes to improve efficiency and outcomes.

• Build and maintain executive client relationships; prepare and deliver executive-level reporting and presentations for client and internal leadership.

Experience you'll need to have:

• 10+ years of experience in program and portfolio management for large-scale IT implementations, including governance frameworks and executive reporting.

• 10+ years of experience in security and compliance for public sector IT (NIST SP 800-53, FedRAMP, PCI DSS).

• 8+ years of experience in cloud platforms and enterprise architecture for public sector deployments (Azure, AWS GovCloud).

• 8+ years of experience in system integration and APIs (REST/SOAP), middleware (MuleSoft, Tibco), and large-scale data integrations.

• 6+ years of experience with delivery and ITSM tooling (ServiceNow, Jira, Confluence) and vendor/contract management platforms.

• 6+ years of experience with payments and financial systems, including ACH/NACHA and payment gateway integrations.

• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• PMP and/or ITIL v4 certification.

• Prior experience delivering large-scale public sector implementations for State of Texas contracts or similar state government programs, including familiarity with DIR/state procurement processes.

• Experience with payment solutions and financial systems integrations for government clients.

• Proven experience managing complex vendor ecosystems and subcontractor delivery in highly regulated environments.

• Executive-level stakeholder management and reporting experience, including presenting to state leadership and steering committees.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being

• Paid holidays and generous time away policies

• No-cost mental health support through Employee Assistance Programs

• Living Proof program to recognize your peers' extra effort with points used for rewards

• Eight Employee Resource Groups to foster a collaborative culture

• Unparalleled professional growth with training, development, and internal mobility opportunities

• Retirement planning and discounted shares with the Employee Stock Purchase Plan

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program

• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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